604-689-8687

Job Order ID: 25891

Job Location: Delta, BC, Canada

Salary: $40,000 - $45,000

Job Description

  • Responsible to service customer’s order requests by telephone
  • Ability to perform a variety of Customer Service tasks
  • Responsible to verify that all orders taken are completed promptly and accurately
  • Responsible to obtain stock from other branches to fill back orders
  • Responsible for the entry of all faxed in orders and service requests
  • Responsible to ensure that all mailed/faxed confirmation purchase orders have been entered into the computer system and to make note of the order number and/or invoice number on the purchase order before filing
  • Responsible to complete necessary paperwork and make any necessary shipping arrangements with suppliers/branches for all necessary equipment/dispensers in regards to installations and demonstrations
  • Responsible to answer and respond to in-bound calls relating to the service/repair of on-site and in-house equipment.
  • Responsible to schedule the daily service calls
  • Organize workflow to meet customer deadlines
  • Responsible for all administrative functions in the department including, but not limited to:
  • invoicing, scheduling, implementation and analysis of service related reports, processing of warranty paper work, sourcing required parts, preparation of all service related quotations, preparation of preventative maintenance agreements, computer entry of all parts orders, and daily dispatch of all emergency service related calls.
  • Responsible to complete necessary paperwork and make any necessary shipping arrangements with suppliers/branches for all necessary equipment/parts
  • Responsible to contact customers to advise them of the lead time for the repair of their equipment
  • Assist in the Clean-It Center when necessary (Saturday’s may be required)
  • Other duties as assigned

Requirements

  • 2-5 years experience in a customer service position
  • Knowledge of products and equipment to confidently and accurately address customers’ needs
  • High interpersonal skills needed to deal with customers and staff in a pleasant and professional manner
  • Organizational and multi-tasking skills
  • Strong computer skills (MS Office)
  • Experience with a CRM is considered an asset
  • Attention to detail to accurately process invoices
  • Must possess a professional demeanor and telephone etiquette

Physical Demands and Working Conditions

  • Works in a climate-controlled office environment
  • Manual dexterity required for use of computer, mouse and keyboard
  • Repetitive motions and prolonged sitting
  • Concentration during computer work while entering data
  • Attention to detail to accurately process invoices
  • May encounter occasional disgruntled customer
  • Listening and mental attentiveness when dealing with customers
  • Ability to lift up to 50 lbs occasionally

Education

  • Completion of High School

How to apply

Please include a Microsoft Word version of your resume as well as a cover letter detailing how your experiences would make you an ideal candidate for the role. If you would like to speak with us directly regarding this role, please contact  Taanvi Kukreja  (604-559-6665, ext. 255) for more information.   Privacy and confidentiality are important to us; as such all applications are kept strictly confidential. We will not share your information with anyone without your prior approval. While we will only be considering qualified applicants for this role, if you are interested in pursuing an alternate career path, we would certainly be happy to speak with you about opportunities that fit your profile.

Taanvi Kukreja

tkukreja@impactemps.com

(604) 559-6665 ext. 255

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