604-689-8687

Job Order ID: 24661

Job Location: Coquitlam, BC, Canada

Job Description:   

 

Reporting to the IT Manager, the Technical Support Specialist will be responsible for delivering high quality, cost effective solutions to all levels of users remotely, desk-side and on-site, but not limited to:  

  • Manage all incoming technical support issues from user base across multiple locations and provide resolution or escalate as needed.
  • Monitoring infrastructure, identifying issues and taking preventative action to ensure business continuity.    
  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems including Windows servers, networks, operating systems, and associated hardware  
  • Deployment and maintenance of computers, laptops, printers, phones, monitors and audio-visual equipment.   
  • Travel within the Lower Mainland to resolve onsite technical issues as needed
  • Become the primary technical expert on the Automotive Estimating Software (Mitchell Ultramate) and related software  

Requirements:  

  • University Degree or College Diploma in Information Technology or equivalent work experience and/or certificates.  
  • A minimum of 3 years of experience in an IT Support position or a similar or relatable role.  
  • Experience in configuring IP Networks (Network Switches, Routing, Firewall Rules, Virtual LANs, Storage Area Networks, VPN) TCP/IP networking protocol and Internetworking/LAN/MAN/WAN  
  • Active directory administration, Exchange administration  
  •  Technical knowledge of Windows operating systems (Windows 7/10, 2008/2012 Server)
  • Mobile device support experience for iOS and Android operating systems
  • Familiarity with remote support tools, such as Kaseya VSA
  • Valid BC driver’s license and vehicle to travel within the Lower Mainland to multiple company locations
  • You are a self starter with the ability to work autonomously  

Sean Moynihan

smoynihan@impactrecruitment.ca

(604) 689-8687 ext. 253

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