MEET OUR MANAGEMENT TEAM
Founder + CEO
Jeff Harris is recognized as one of the region’s most influential business leaders having recently been selected as a Pacific Finalist for the 2022 EY Entrepreneur Of The Year Awards and named to Business in Vancouver’s BC500 list.
Jeff began his recruitment career in 2006 and since then his entrepreneurial vision, industry knowledge, and friendly but competitive nature have led him to become the Founder + CEO of a thriving, progressive, and industry status quo challenging recruitment firm.
Since founding Impact Recruitment in 2009, Jeff has played an integral role in leading the organization’s expansion from two employees to one of the fastest-growing companies in the country. Now, with two physical offices and the ability to service over 75 recruitment niches, Impact is on track to become the leading Canadian recruitment firm in just a few short years.
With a background in sales management, B2B sales, and technology, Jeff has a consistent record of producing exceptional results when it comes to company growth, revenue, and profitability. His experience includes strategic business development, senior level internal operations management and key partnership development.
Jeff is also the Founder + CEO of AmbiMi, a modern, skills-based job matching platform.
He has Bachelor of Arts in Economics from Simon Fraser University.
Senior Vice President, Corporate + Professional Services
Mark Fenwick is a recruitment professional with well over a decade of industry experience, providing temporary, permanent, managed service, contingent workforce and outsource solutions in both the UK and Canada.
Mark joined Impact Recruitment in 2014 and, since then, he has played an integral part in the initial development and subsequent expansion of Impact’s corporate and professional services teams. In his current role, Mark manages and provides mentorship to a large team of recruitment specialists and business developers in our Corporate + Professional Services teams.
By prioritizing long-term relationships with clients and key industry organizations, Mark’s partnership approach to professional recruitment has enabled him to grow the team significantly, by expanding into new niche markets and servicing an increasing number of clients across Canada.
Mark has a Bachelor of Arts in Criminology from Leeds University, a Master of Arts in Criminology from Simon Fraser University, and a Graduate Diploma in Law from University of Westminster.
Vice President, Corporate + Operations
Brett Kuseler is the Vice President, Corporate + Operations at Impact Recruitment. His vast industry knowledge and network, build over many years in the industry, combined with extensive leadership and management skills make him well-suited to lead a large team of recruitment specialists and business developers.
Brett’s passion for recruitment and dedication to providing clients with an excellent experience have been key to his success from early on. Over the years, he has built exceptionally strong relationships with growing organizations. Brett has been involved with more than 600 placements throughout his career and is regarded as a knowledgeable and trustworthy partner by candidates and clients alike. In his current role, Brett utilizes this wealth of experience to provide the coaching and support his team needs to help them succeed both as individuals and as a group.
Brett has a Bachelor of Social Science in Sociology from the University of Ottawa.
Vice President of Marketing
Christina Launay has a decade of experience as a multifaceted marketing professional and over 15 years of experience in the recruitment industry. As Vice President of Marketing, she leads a team of five and oversees the strategy and creative direction for the marketing department at Impact.
Since joining the company, Christina has played a key role in helping Impact’s brand develop its identity and increase its awareness and reach on a national level. Her vast knowledge as a marketing leader in the Canadian recruitment industry includes expertise in developing corporate branding; managing website, blog, social media and email marketing; print and online advertising; and event planning. She’s also experienced in graphic design with a focus on print and digital layouts as well as brand identity.
Christina has a Bachelor of Business Administration with a concentration in marketing from Simon Fraser University and an Associate Certificate in Graphic Design from the British Columbia Institute of Technology (BCIT).
Vice President of Administration
Myra Nguy is the Vice President of Administration at Impact Recruitment. In her current role, Myra manages and oversees the administration and HR teams.
Myra began her career in the legal industry before making the jump to the world of recruitment at Impact in 2013. Playing a critical role in the company’s rapid expansion from a 15-person team to over 70 in just a few years, Myra’s knowledge of the recruitment industry combined with her expertise in administration, HR, and office management have proven to be invaluable to the organization’s success. She also was an integral part in launching Impactemps, the contract and temporary division of Impact’s operations.
Myra has a Bachelor of Business Administration (BBA) in Human Resource Management from Simon Fraser University.
Vice President, Building Division
Michael Scott has over two decades of experience in the recruitment industry spanning both Canada and Australia. With proven success in both agency and internal recruitment, Michael joined Impact Recruitment in 2012 bringing with him an extensive network of professional contacts and experience.
As Vice President, Building Division, Michael provides mentorship to Impact’s recruiters and business developers specializing in construction and development, construction subtrades, and property, building and facilities management. He has played an integral role in establishing the company’s Building Division resulting in long-standing client relationships with several regional, national and multinational organizations.
Over the years, Michael has fostered relationships with leading industry associations and post-secondary institutions, including VRCA, UDI, ICBA, PAMA, BOMA, HAVAN and the BCIT School of Construction and the Environment.
Michael has a Bachelor of Business in Accounting, Finance and Business Management from Western Sydney University and a Bachelor of Arts in Communications from Western Sydney University.
Director, Training + Development
Gord Bretsen has a successful track record in the agency recruitment world with several years’ experience in sales, operations, and people leadership. Gord’s vast array of knowledge in these areas has provided him with the problem-solving and organizational planning skills required to excel as a leader in the staffing and recruitment industry.
As Impact’s Director of Training + Development, Gord provides creative solutions for improving internal learning and development, while driving strategic hiring initiatives for the organization, with the ultimate goal of building strong performing teams in all departments.
Gord has a Master’s degree in Adult Education from Central Michigan University.
Director, Property Group
Chris Chen has nearly a decade of combined sales and recruitment experience. As Director of Impact’s Property Group, Chris oversees a team of recruiters and business developers who specialize in finding leading talent for the property management and facilities operations sectors.
During his time with Impact, Chris has played a key role in expanding the team as he focuses on the long-term growth of the property group. Having started with Impact as a Strategic Account Manager and working his way up to the Director role, Chris has a strong understanding of the skills and knowledge required to help his team develop and ultimately thrive in their positions. His extensive market knowledge of the property management industry and his passion to succeed have led him to become a leader in the space.
Chris holds a Bachelor of Commerce with a major in Strategic Management + Organization and minor in Marketing (University of Alberta).
Director of Communications + Public Affairs
Farnaz is a seasoned strategic communications and public relations professional with a history of providing advice to senior executives in large public and private sector organizations, as well as local government. She has an extensive background in corporate communications, which includes creating and executing strategic tactical plans for leaders, speechwriting, media training and interview preparation.
As a skilled strategist, communicator, and relationship builder, Farnaz works closely with Impact’s senior leadership team to develop public and government relation strategies, and guide the executive team’s communications, media relations, and public engagement initiatives
Having worked with international, national, regional and local media, Farnaz has a strong grasp of media relations and the ever-changing media landscape.
Farnaz holds a Master of Arts in Communications (Royal Roads University).
Steven Jones is the Controller for Impact Recruitment where he manages a team of four and is responsible for overseeing accounting functions, financial reporting, internal controls and policies, business analytics and reporting and cash management.
With nearly two decades of experience in the accounting and financial management fields, Steven brings a wealth of knowledge and experience to the team at Impact.
Steven has a BSc. Econ. In Accounting and Management from Cardiff University. He also holds CPA, CMA, ACMA, and CGMA designations.
Director of HR + Talent Acquisition
Viktoria Jones’ experience in recruitment, sales, management, and human resources has provided her with a well-versed skillset for her current role as Director of HR + Talent Acquisition.
Viktoria oversees Impact’s internal recruitment efforts, compensation and benefits as well as employee onboarding, reviews and offboarding. She also played a critical role in the implementation of the company’s HRIS and continues to oversee ongoing system and data management.
Prior to joining Impact’s internal human resources team, Viktoria was a Recruitment Specialist with our legal team where she managed a busy recruitment desk placing legal professionals with several of Vancouver’s leading law firms.
Viktoria has a Bachelor of Arts in Political Science with a minor in Business. She has also holds a CPHR designation with the Chartered Professionals in Human Resources BC + Yukon.
Director, Technology Division
With nearly a decade of experience, Kristina Lee’s drive and dedication has helped her forge an impressive trajectory in agency recruitment. As Director, Technology Division, Kristina manages a group of dedicated recruitment specialists and business developers specializing in software development, infrastructure, quality assurance, security and project consulting roles.
Joining Impact in 2018, Kristina’s industry expertise was fundamental in defining specific niches for the company’s new and expanding Technology division. With proven success in the end-to-end recruitment process, she has been integral in establishing Impact as a leader in IT recruitment in BC’s tech community and beyond.
Kristina has developed extensive industry knowledge of the growing tech sector in Canada and her passion for the fast-moving, innovative world of IT has never waivered.
Kristina holds a Bachelor of Business Administration from Capilano University.
Manager of Administration
With a background spanning several years in facilities management as well as front office management in the hospitality industry, Jocelyn has a key set of skills which effectively contribute to her role as Impact’s Manager of Administration.
Jocelyn focuses on ensuring Impact’s business operations and procedures run smoothly, overseeing and managing various administrative and office management functions. Her accountability, reliability, hands-on attitude, and willingness to go the extra mile have ensured a positive, structured, and streamlined workplace environment for Impact employees.
Jocelyn holds a Bachelor of Science in Hotel and Restaurant Management (University of San Carlos).
Business Systems Manager
A dedicated member of the Impact team since 2017, Andrea has a broad set of skills and expertise that she has demonstrated cross functionally in administration, human resources, training and development, communications, and most recently in her role as Business Systems Manager, where she is focused on providing overall business support to the entire company.
Andrea’s passion for streamlining business processes and communication, team player attitude, and leadership skills are at the core of everything she does, constantly striving to push Impact forward to meet its goals.
Andrea hols a Bachelor of Arts and Social Sciences, majoring in sociology and minoring in political sciences (Simon Fraser University) and a Certificate in Social Justice (Simon Fraser University).
Andrea Liaw is an Executive Assistant at Impact Recruitment where she supports the CEO with day-to-day business operations.
Previously, Andrea worked as a Recruitment Specialist at Impact for two years where she developed strong relationships with her candidates and successfully made placements in a variety of industries for roles within the customer service, human resources, administration and accounting verticals.
Andrea’s knowledge of the recruitment side of the business has proven to be a great asset in her current role, helping her to proactively assist with business decisions alongside the rest of the executive team.
Andrea has a Bachelor of Arts in International Relations from the University of British Columbia.
Social Media + Content Manager
As Social Media + Content Manager, Katie MacAlister is responsible for creating and developing content for Impact’s social media channels, blog, and email marketing campaigns. She also develops visual content in alignment with brand standards. Katie has played a key role in the recent growth and increase in engagement of the company’s social media following.
Katie has over five years in the recruitment industry and seven years of experience in communications, social media, and marketing. Her prior experience also includes radio broadcasting, event planning, and managing vendor relationships. Katie’s industry knowledge, creative mindset and marketing skills have proven to be a valuable asset to the marketing team at Impact.
Katie has a Diploma in Broadcast Communications and Media from the British Columbia Institute of Technology (BCIT) and a Certificate in Digital Marketing from Brainstation.