Certified Candidate® Protection Policy

FREQUENTLY ASKED QUESTIONS

Below are Frequently Asked Questions regarding our Certified Candidate® Protection Policy. Please reach out to us directly for clarification or further questions.

What is the Certified Candidate® Protection Policy?

The Certified Candidate® Protection Policy provides coverage on candidates hired through Impact Recruitment in the event that a candidate does not start, or a candidate’s employment terminates within the Protection Period. Please check your individual Service Agreement terms or speak with your Account Manager for more information regarding the Protection Policy.

How do I retain my Certified Candidate® Protection Policy?

To retain your Certified Candidate® Protection Policy, you must ensure that full payment for the placement is made by the invoice due date. To avoid waiving your Protection Policy due to late payment, it is important that invoices are promptly reviewed and processed after receipt. If you have any questions about your invoice, please contact our accounting department at impactaccounting@aplin.com.

Why am I receiving an invoice before the candidate’s start date?

As per the terms in your service agreement, our services are considered complete once the candidate accepts an offer of employment with your company. Accordingly, our accounting department will generate an invoice shortly after the candidate’s acceptance of an offer.

What happens if the candidate doesn’t start?

In the event that the candidate does not start with your company, please contact our office immediately and we will assist as best we can to alleviate the situation. Most importantly, if a replacement candidate is required, we can act quickly to help you fill the position as soon as possible. Please note, in order to retain your Certified Candidate® Protection Policy, at least 50% of the placement fee must be paid by the original invoice due date.

What happens if the candidate quits within the first few months of employment?

In rare and unfortunate circumstances, a candidate may choose to end their employment during this time for reasons out of our control. If a candidate quits, or you suspect that they may quit, please contact us immediately and we will do our best to assist, either by acting as a third-party mediator or quickly sourcing replacement candidates for the position. If your Certified Candidate® Protection Policy has been retained, we will issue a credit once the candidate has left the position, which may be applied towards a replacement.

What should I do if the candidate isn’t working out?

If you have concerns about a candidate, we suggest having an open and honest discussion with them, outlining what the expectations are and discussing ways you can support them. If you feel you have exhausted your options, please contact our office so we can immediately begin sourcing replacement candidates. Our Certified Candidate® Protection Policy allows you to retain a credit from the placement fee paid, which can be applied towards a replacement.

How does the policy work?

To retain your Certified Candidate® Protection Policy, the full permanent placement fee must be paid in accordance with the payment terms set out in your service agreement. Should a candidate’s employment terminate within a valid Protection Period for any reason other than: company bankruptcy or takeover, change in job description, company reorganization, or elimination of the position, Impact Recruitment will issue a credit towards a replacement within the same company in accordance with the terms in your service agreement.

Does the policy cover replacement candidates?

Every candidate we place at your company is eligible for Certified Candidate® Protection Policy coverage. However, if the candidate is a replacement covered by a prior Protection Policy, the Protection Policy will cover the fee paid for the candidate, excluding any credits applied. For example, if the total placement fee was $10,000 and a credit of $2,000 was applied to the invoice, then the fee paid for the candidate would equal $8,000. As a result, if the candidate leaves within a valid Protection Period, a credit will be issued based on the $8,000 fee paid towards another replacement.